# Enterprise support and security · Workflow Engine Source: https://workflowengine.io/enterprise/ Site index for agents: https://workflowengine.io/llms.txt (products, licensing, documentation hosts, package names). **Workflow Engine for the enterprise** Page last updated 7 October 2026 Self-hosted inside your perimeter. SLA-backed support from the engineers who own the codebase. SSO against your directory. A vendor that responds to security questionnaires and gives you a real POC instead of a demo. ## Support plans backed by the engineering team Support is a separate annual plan on any paid edition. Tickets go to the engineering team that owns the codebase, with a committed response time per plan.\ Trial and POC support is free until the trial key expires. | Support option | Trial and POC · Free · 30 days after your first request | Support · $250/month · Billed annually: $3,000 per year | Premium Support · $750/month · Billed annually: $9,000 per year | Premium Plus Support · $1,000/month · Billed annually: $12,000 per year | Consulting session · $200/hour · One-time · $250 for two hours | | --- | --- | --- | --- | --- | --- | | Tickets with a response commitment | 1 per week, answered within 2 working days | 1 per week, answered within 2 working days | 2 per week, answered within 1 working day | 3 per week, answered within 1 working day | Not included | | Tickets beyond that | Answered, resolution time not committed | Answered, resolution time not committed | Answered, resolution time not committed | Answered, resolution time not committed | Not included | | Channels | Email and Google Meet, by arrangement with a support specialist | Email only | Email only | Phone, email, and Google Meet | Google Meet | | A ticket answer includes | Instructions, links to manuals, and code snippets. Demonstration examples are not included | Instructions, links to manuals, and code snippets. Demonstration examples are not included | Instructions, links to manuals, and code snippets. Demonstration examples are not included | Instructions, links to manuals, code snippets, and demonstration examples | Instructions, links to manuals, code snippets, and demonstration examples | | How email inquiries are counted | One question per email; several questions count as several requests | One question per email; several questions count as several requests | One question per email; several questions count as several requests | Same rule, handled less formally | Not included | | Custom development included | Not included | Not included | 40 hours | 60 hours | Billed per session | | POC consultation | 1 Google Meet consultation, by arrangement with a presale engineer | Not included | Not included | Not included | Not included | | Phone support | Not included | Not included | Not included | US and international support numbers | Not included | | Session size | Not included | Not included | Not included | Not included | Up to 10 invitees per event | | How to start | | | | | Book on Calendly, pay via Stripe | Trial and POC support is free for 30 days after your first request and runs until the trial key expires. The sales team can extend it by agreement. Paid plans are annual and sit on top of any edition. Bugs never use up your tickets Reporting a bug or a security issue does not count against the ticket allowance of your support plan. We fix defects and security issues in the engine at our own expense, whether or not you have a support plan: it is our product, not your budget. Your tickets stay for the questions only a support plan answers, such as integration help, architecture advice, and demonstration examples. What a plan commits to in writing, and what it excludes, is set out in the [Customer Support Agreement](https://workflowengine.io/agreements/csa/). ### Book a meeting Need a call instead of a ticket? Pick a meeting type and a time below, and you get a calendar invite with the meeting link. A paid consulting session runs over Google Meet with up to 10 invitees, $200 for one hour or $250 for two. ## Self-hosted, your perimeter, your keys Workflow Engine runs inside your application. Process data never leaves your database. SSO inherits from your directory. There is no vendor cloud touching customer data, which is why regulated industries (financial services, healthcare, government suppliers) deploy it in airgapped environments. ### Self-hosted by default Workflow Engine runs inside your .NET application and writes to your database. Process data, scheme definitions, and audit trail never leave your perimeter. There is no Optimajet-hosted cloud service for the engine itself. ### Your directory stays the source of identity The shipped Active Directory connector speaks LDAP, with Novell and Windows DirectoryServices implementations. Sign-in stays your application’s job: the engine authenticates nobody, and one interface, IWorkflowRuleProvider, hands every permission check to the directory or identity system you already run. ### Audit trail of every transition Every state transition, command execution, and scheme edit is recorded with timestamp, actor, and parameter payload, persisted in your application database and queryable from your existing observability stack. ### Encryption is your stack Process data is persisted to your database with whatever encryption-at-rest policy you operate. TLS in transit between engine and database. The engine itself ships no embedded keys or vendor-controlled secrets. ### No telemetry phone-home The engine does not transmit usage data, scheme contents, or process data to Optimajet. Update checks are explicit and opt-in. Airgapped deployments are supported and used in regulated environments. ### Vendor security questionnaires We respond to standard vendor security assessments (CAIQ, SIG, custom questionnaires) during enterprise procurement. Sample responses available on request under NDA. ## Built for the way enterprise buys Enterprise procurement varies: CapEx or OpEx, multi-year commitments, audit-friendly contracts, supplier onboarding. We work with your process rather than forcing ours, and the paperwork goes through a named contact at Optimajet instead of a ticket queue. Licensing models and prices are on [the pricing page](https://workflowengine.io/pricing/). - Both spend models available, so finance can match the accounting treatment - Multi-year discounts and volume licensing for enterprise - Standard payment terms (NET 30, PO/invoicing, ACH/wire) - Vendor onboarding paperwork, W-9/W-8BEN, and supplier registration handled by the sales team - Named contract owner at Optimajet from first call through renewal ## POC-grade evaluation runs up to 90 days Enterprise evaluations take time: security review, architecture sign-off, cross-team buy-in. We give you 30 to 90 days with a full unrestricted license key, direct access to a sales engineer, and an integration review before go-live. That is the evaluation enterprise teams actually need, not a feature-locked demo. - 30 to 90 day evaluation with a full unrestricted license key - POC support, with direct access to a sales engineer during evaluation - Integration review with engineering before go-live - Architecture consulting sessions with engineering over Google Meet - Migration guidance from Microsoft WF, Camunda, or in-house engines ## Trusted by engineers at global organizations Leading companies rely on Workflow Engine by Optimajet to run business processes that cannot fail. Workflow Designer · scheme view · Customers in production Customers ship Workflow Engine inside BPM platforms, EHS systems, regulatory management suites, and SaaS products. Three case studies you can read in detail: Case study ### [LKS Next](https://workflowengine.io/#success-story) 500+ employees unified across 4 countries Read case study Case study ### [ProcessMAP](https://workflowengine.io/blog/workflow-engine-for-ehs-management-software/) EHS management software Read case study Case study ### [Innovum Technologies](https://workflowengine.io/blog/workflow-engine-for-regulatory-management/) Regulatory management Read case study [All case studies](https://workflowengine.io/blog/case-studies/) > “ProcessMAP utilizes Workflow Engine as an integral part of the Environmental Health & Safety and Risk Management SaaS solution. We’ve researched the tools available on the market and opted for Workflow Engine as it offers exactly what we need without extra functionality like form designers and interface builders.” ![Eugene Kouroptev](https://workflowengine.io/photos/eugene-kouroptev.jpg) Eugene Kouroptev VP of Product Development, ProcessMAP Your perimeter, your data Self-hosted inside your application and your database. No vendor cloud touches process data. Procurement-ready paperwork Standard payment terms: NET 30, PO and invoicing, wire. Engineers, not a helpdesk Tickets go to the team that owns the codebase, with a committed response time per plan. POC support included A sales engineer during evaluation, plus an integration review with engineering before go-live. Procurement questions, multi-year licensing, POC support: [contact sales](https://workflowengine.io/contacts/) or [book a demo](https://workflowengine.io/book-a-demo/). ## Sitemap [Sitemap of workflowengine.io](https://workflowengine.io/sitemap.md): every page of the site, with the description each page carries.